I am business agility partner, change agent and coach with three decades of software and service delivery experience. Trained as a 'C' programmer in the 80s I have been involved in many things, as you can imagine, but always seemed to prefer trying to get the best out of other colleagues and teams, not myself. I was a founding Technical Director of a successful SaaS business in 2002 generating strong sales growth through focusing on customer needs and employing an agile business model. Since 2008 I have been helping organisations employ Agile/Lean methods to increase levels of engagement, drive innovation and flow value more quickly. Currently I work with large financial and public sector organisations looking to scale their change initiatives. As a systems thinker, I coach, mentor and train at all levels. The aim is to generate a shared understanding of local challenges, deliver specific transformation improvements and successful business outcomes.