Resources: Outside-in Service Delivery Review (OI-SDR)
aka the Strategy Performance and Alignment Review (SPAR)

I was asked in a meetup last night what I would do if I could implement only one thing. Five years ago, I might have answered with “Validation”; today, my answer is the OI-SDR. It’s a piece of deliberate organisation design, building in the strong organisational expectation that learning will be happening – learning about our customers and learning about ourselves. An opportunity for double loop learning. And to do it justice, you’ll soon be practicing validation anyway!
– Mike Burrows (blog.agendashift.com)

Agendashift’s Outside-in Service Delivery Review gives a strategic and Lean-Agile twist to the classic operational review meeting. Based on experience in the UK government digital space, it was introduced in the 2018 1st edition of Agendashift, described in chapter 5 of the 2019 book Right to Left: The digital leader’s guide to Lean and Agile and futher developed in the Agendashift 2nd edition (March 2021). It is released under a Creative Commons CC-BY-SA license.

The OI-SDR as organisation development opportunity

As discussed in the Agendashift 2nd edition (March 2021), under the heading Make your own Outside-in Service Delivery Review (OI-SDR):

Who’s invited? (I): Who speaks to each agenda item?
- Subject to our minimum rule of three overall
Metrics, sources
- Leading vs lagging
- See also OKR, 4DX (“act on lead measures”), Meaning, Measure, Method
Who’s invited? (II): Thinking in circles
- See also Sociocracy and the rule of three page above
Who’s invited? (III): Leadership
- Authenticity, psychological safety
- Specific opportunities for leadership as identified by models:
  - Servant Leadership
  - Host Leadership
  - Viable System Model (VSM)

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