Workshops: Impact! Story, Strategy, and Outcomes for Products and Services

PLEASE NOTE: These workshop pages are no longer maintained. From the Agendashift Academy site please see instead these standalone workshops addressing different aspects of organisation development and deliverable by authorised facilitators and trainers alike:

Deliverable by authorised trainers only:

Leading in a Transforming Organisation

Assuming meaningful interest in the issues under consideration (i.e. “skin in the game”), they are suitable for participants of all levels of experience. Some stakeholder involvement may be valuable also.

If interested in holding any of the above workshops or hosting Leading in a Transforming Organisation as public training, Contact us.

Impact! is a 1-day Agendashift workshop focussed on products and services, suitable for product teams, service delivery teams, managers, and expert practitioners. It covers:

Capturing business context
Hypotheses and experiments
Alternative/complementary expressions of user need
Thinking strategically about outcomes
Managing your portfolio of experiments – optimising and organising for learning
Experiment design with A3
And briefly, some implications for organisation design

In short, a great way to get everyone onto the same page and speaking the same language – not just in terms of jargon, but much more importantly in terms of needs and outcomes, especially those that matter strategically.

Many of the concepts covered in the Impact! workshop are introduced in Right to Left: The digital leader’s guide to Lean and Agile, chapters 5 and 6. Reading the book is not a prerequisite, but if you enjoyed the book, you’ll love the workshop – and vice versa!

Workshop overview

Four sessions:

1. Getting started

Business context – with Celebration-5W
User stories and job stories
Hypotheses, “hard” and “soft”

2. Product/service goals – outcomes as strategy

Outside-in strategy
“What new stories could you tell?”
Outcomes and obstacles
Product/service goal generation – with 15-minute FOTO
Option Relationship Mapping

3. Managing experiments, optimising for learning

Changeban – our Lean Startup-flavoured Kanban simulation game
PDCA and double-loop learning

4. Experiment design with A3

Impact Mapping (optional)
Idea generation & selection
Hypothesis design
Experiment A3
Review & retrospective

Epilogue

[Outside-in Service Delivery Review (OI-SDR)]
Our mission: Wholehearted

and here

Copyright © 2015-2024 Agendashift Ltd (formerly Positive Incline Ltd). All rights reserved. The page Impact! Story, Strategy, and Outcomes for Products and Services by Mike Burrows of Agendashift Ltd is licensed under the Creative Commons Attribution-ShareAlike 4.0 International License. To view a copy of this license, visit https://creativecommons.org/licenses/by-sa/4.0/.

Source text maintained at github.com/asplake/agendashift-open/tree/master/workshops/impact.md (github.com)

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Page sources for Impact! Story, Strategy, and Outcomes for Products and Services

The workshops:
- Transformation strategy: Core, Applied, and Deep Dive
- Outside-in strategy: Outside-in strategy review (OI-SR), Impact!, and Wholehearted:OKR
- Short training: Coaching with Outcomes (CwO), Strategic Mapping with Outcomes, Probe! and Implementing your OI-SDR
About Agendashift
- Our mission: Wholehearted
- Agendashift Assessments and Free 14-day trial
- Events calendar – training and other events
- Subscribe
Leading with Outcomes from the Agendashift Academy:
The books:
- Organizing Conversations: Preparing Groups to Take on Adaptive Challenges (May 2024)
- Agendashift: Outcome-oriented change and continuous transformation (2nd edition 2021)
- Right to Left: The digital leader’s guide to Lean and Agile (2019, audiobook 2020)
Agendashift as framework
Resources
The Agendashift blog (blog.agendashift.com)
- Monthly roundups
- Classic posts
Agendashift communities on Slack and LinkedIn